Privacy Policy & Cookie Notice

Our website users privacy is of the upmost importance to Fulham Brass & Ironmongery Ltd. Due to the increasing concern in website security, we make every effort possible to ensure that www.fulhambrassonline.com is secure. We use the latest in online trading software, while securing the website with SSL certification, ensuring any information you input on our website is encrypted as soon as it is sent.

Additionally we use the Sage Pay Form payment system, ensuring that NONE of your credit card details are stored on our server. All personal details, such as email addresses are stored in accordance with the Data Protection Act, 1998.

Hopefully the following questions and answers should satisfy any queries you have concerning privacy.

What information do Fulham Brass & Ironmongery Ltd collect?
1. Information regarding website use
•    IP Address (Your computers location on the Internet)
•    Pages accessed during your visit
•    Information downloaded during your visit

The intention of this is to aid us in establishing which pages and products are the most popular from our site, and to see if users have any issues while using our site. This will help us improve our service in the future

2. Personal information that you, the user submits while using our site
•    Your delivery/shipping information – Name, address, telephone number
•    Your email address – This allows you to quickly login to our website again in the future. It also allows us to keep you updated with the status of your order.

As mentioned previously, all of this information is encrypted by our SSL certificate as soon as you click submit on one of our forms. If you want to be sure our website pages are secure, if you visit a page with a contact form of any sort i.e. any page that you ca submit details from, look at the web address bar at the top of your page. You will see https://  rather than the typical http://  . This demonstrates that the page is secured by SSL.

NO credit card details are stored on our server. These are stored by Sage Pay, a market leader in secure credit/debit card processing.

Will your personal information be passed on?
Absolutely not. No personal information is passed on, sold or divulged to any form of third party. It is for our use only.

Where do links on our sites go to?
While browsing our site, you may come across links to external websites. We are NOT responsible for the content, data policy or server security of these websites.

Would you like to view our terms and conditions?
Our full website terms and conditions can be found by clicking here.

Cookies

What is a cookie?

Most websites you visit will use cookies in order to improve your user experience by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’).

Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site – for example, when you enter your login details and move to another page it won’t recognise you and it won’t be able to keep you logged in.

Some websites will also use cookies to enable them to target their advertising or marketing messages based for example, on your location and/or browsing habits.

Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites who run content on the page you are viewing (‘third party cookies’).

Types of cookies

First party cookies

First party cookies are set by the website, you are visiting and they can only be read by that site.

Third party cookies

Third party cookies are set by a different organisation to the owner of the website you are visiting. For example, the website might use a third party analytics company who will set their own cookie to perform this service. The website you are visiting may also contain content embedded from, for example YouTube or Flickr, and these sites may set their own cookies.

More significantly, a website might use a third party advertising network to deliver targeted advertising on their website. These may also have the capability to track your browsing across different sites.

Session cookies

Session Cookies are stored only temporarily during a browsing session and are deleted from the user’s device when the browser is closed.

Persistent cookies

This type of cookie is saved on your computer for a fixed period (usually a year or longer) and is not deleted when the browser is closed. Persistent cookies are used where we need to know who you are for more than one browsing session. For example, we use this type of cookie to store your preferences, so that they are remembered for the next visit.

What is in a cookie?

A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers. It allows a website to remember things like your preferences or what’s in your shopping basket.

What to do if you don’t want cookies to be set

Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless you may not, for example, want to see advertising that has been targeted to your interests. If you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functions of that website.

How can I control cookies?

You can control what cookies you get, and which cookies you keep, and whether or not information about your browsing activity is captured. This next section tells you how to control your preferences.

We are not suggesting you use all the different tools and techniques described below. They will not all be appropriate for everyone. It is however important to understand that there is a range of options and tools available, and it’s up to you to decide which if any of them to use.

Please note, any settings you change will not just affect www.fulhambrassonline.com cookies. The changes will apply to all websites you visit.

Virtually all modern browsers allow you to see what cookies you’ve got, and to delete them individually or delete all of them.

Many browsers can also be set up to ask consent for each individual cookie before it is set. This gives you very fine control over what cookies you get, but it can slow down your browsing experience if you have to check each and every cookie.

Most browsers also give you the right to block third party cookies. Most of these third party cookies will be the behavioural advertising cookies. Therefore blocking 3rd party cookies is effectively opting out of most behavioural advertising.

Some browsers let you block cookies from particular sites. So for example if you are happy to get cookies from a site you trust, but you don’t want to get cookies from a site you don’t particularly trust, you can set up your browser to black list the site you don’t trust and refuse any cookies it tries to give you.

Most browsers will let you delete all cookies when you close your browser. You should be aware that any preferences including any opt outs you have set will be lost if you do this.

Finally, you can tell your browser to block all cookies from being set. You should be aware that if you do choose this option many sites will not work as smoothly as you are used to, and some functionality that is reliant on cookies to enable services you want to use will not work at all.

The links below take you to the help sections for each of the major browsers, that will tell you how you can manage your cookies:

Alternatively visit www.allaboutcookies.org for more information. Please be aware that disabling cookies may impact the functionality of this website.

Third party cookies: If you would like to opt from receiving Interest-Based Advertising cookies from some of the third parties listed above, please see the third party’s individual privacy policy listed below:

  • Google (Analytics): Google provides anonymised data about the visits made to our website. www.google.com/policies/privacy
  • Google (Social Sharing): Google also store cookies which allow the "Google +" social sharing functionality. www.google.com/policies/privacy
  • Facebook (Social Sharing): Facebook store cookies which allow the Facebook "Like" social sharing functionality but only if you click on the Facebook "Like" button on our website. www.facebook.com/about/privacy
  • Twitter (Social Sharing): Twitter also store cookies which allow their social sharing functionality including the "Tweet" function and to generate usage information during your visit to our website. www.twitter.com/privacy
  • LinkedIn (Social Sharing): LinkedIn also store cookies which allow their social sharing functionality, but only if you lick on the 'InShare' button on our website: www.linkedin.com/static?key=privacy_policy


Any more questions?
Contact us by clicking here.