Help & Customer Serivce

  • Shipping & Delivery
  • Privacy & Security
  • Returns & Replacements
  • Viewing Orders and Account Management

  • Shipping & Delivery

    UK Based Customers
    Our shipping fees are standard throughout the store. For all mainland UK based customers, the cost of shipping is a flat rate of £8.50 per order. For all orders above £150 (excluding VAT), shipping within mainland UK is free of charge.
    The standard delivery time for all mainland UK based orders is within 5 days.
    Customers from outside of the UK
    For all orders from outside of the UK, www.fulhambrassonline.com will contact the customer after the order has been placed to confirm the cost of shipping. www.fulhambrassonline.com take the policy to try and ensure the lowest shipping cost possible for the customer.

    The standard delivery time will vary based on the delivery location.

    Privacy & Security

    Our website users privacy is of the upmost importance to www.fulhambrassonline.com . Due to the increasing concern in website security, we make every effort possible to ensure that www.fulhambrassonline.com is secure. We use the latest in online trading software, while securing the website with SSL certification, ensuring any information you input on our website is encrypted as soon as it is sent.

    Additionally we use the Sage Pay Form payment system, ensuring that NONE of your credit card details are stored on our server. All personal details, such as email addresses are stored in accordance with the Data Protection Act, 1998.
    To view our 'Privacy Policy' in full, please click here.

    Returns & Replacements

    For our returns policy please read our Terms and Conditions. You will need a Fulhambrassonline Returns Form to accompany the goods your are sending back. Please click here for a downloadable PDF form.

    Viewing Orders and Account Management


    Forgotten Your Password?

    If you have an account with www.fulhambrassonline.com and forgot your password, follow these easy steps:

       1. Select
       2. Select
       3. Enter your email address used for your account
       4. Select
       5. Your new password will be sent directly to your email address provided with your order.


    Sign In/Create Account

    Why create an Account? Creating an account with www.fulhambrassonline.com is an easy way to store your information so that the checkout process is quick and easy. You will have the ability to review your Order Status, Order History, Edit your Profile, access to an Address Book, and maintain a Wish list 24 hours a day. Create an Account or Sign In
     
    Edit Your Profile

    If you would like to view or edit information with your www.fulhambrassonline.com account, such as name, email address, phone number, etc, first sign into your account with your username and password. Once you have signed in you can edit your profile by selecting located in "My Account". Edit Profile
     
    Address Book

    Your address book includes the billing and shipping addresses you have on file with your www.fulhambrassonline.com account. If you would like to view or edit this information, log into your account with your username and password. Once you have signed in select
    located in "My Account".
     
    View Order History

    Order history includes the status of recent and previous orders, if you would like to view your order history, first sign into your www.fulhambrassonline.com account with your user name and password. Then select , located in "My Account".
     
    Signup for our Newsletter

    Stay updated with our exclusive newsletter that will keep you informed about EVERYTHING you need to know! Like product, specials events, news and sales. Sign up here...
     
    Maintain Your Wishlist

    Once you have a www.fulhambrassonline.com account, you can start a Wish List. Just choose while shopping at www.fulhambrassonline.com . The item(s) that you select for your wish list will appear at the bottom of your www.fulhambrassonline.com screen. Sign up to Create a Total Locks account, Create an Account

    Want to send your Wish List to work colleagues? Here is how

       1. After adding product to your Wish List, select located at the top right side of www.fulhambrassonline.com or in "My Account".
       2. Select
       3. Simply type the email addresses of who you would like to send your Wish List to. There is also a space provided to write a message!
       4. Select